Terms &
Conditions

Customer or consumer: A person purchasing jewelry or accessories primarily for personal rather than commercial use.

Order: A request to purchase one or more products submitted through our online checkout.

Distance purchase: A transaction completed online without the buyer and seller meeting in person.

Durable communication: Information that can be saved and referred to later, such as an order email or downloadable document.

These Terms & Conditions apply when you browse, order, or purchase products through the Zivora Jewels online store.

Submitting an order indicates that you have had the opportunity to read these terms and agree to the conditions that legally apply to your purchase.

If any provision conflicts with mandatory consumer protection law, the relevant legal protections will take priority.

Zivora Jewels aims to make it easy to identify and contact the business responsible for your purchase. Please use the details below for order questions or formal correspondence.

• Registered business name[Insert legal business name]
• Business address[Insert business address]
• Customer support email[Insert support email]
• Contact telephone[Insert phone if applicable]

Additional registration or tax details will be provided where required by law.

Zivora Jewels offers fashion jewelry and accessories in a range of designs, finishes, colors, and styles. Each product page is intended to help you make an informed choice.

• Review the listed materials, finish, sizing, and decorative details before purchasing.
• Appearance may vary slightly with lighting, photography, digital rendering, or screen settings.
• Product illustrations or digitally created images should not be treated as a substitute for confirmed physical specifications.
• Product availability and descriptions may be updated when new information becomes available.

If a product detail is important to your decision, please ask our team for clarification before checkout.

Before placing an order, please check your selected items, quantities, delivery address, and payment information.

After checkout, an order confirmation containing the purchase details will be sent to the email address provided, subject to successful processing.

In limited circumstances, we may need to cancel or decline an order because of a stock issue, an obvious listing or pricing error, payment verification concerns, or suspected fraudulent activity.

If an order is canceled after payment has been collected, we will arrange an appropriate refund in line with applicable law.

For eligible purchases, customers may request a return within 14 days after delivery, subject to applicable law and the conditions stated here.

• Items returned under the standard return process should be unused and in their original condition.
• Include original packaging and accompanying accessories where reasonably possible.
• Items should not have been altered or damaged after delivery.
• Contact our support team with your order information to begin a return request.

These standard conditions do not remove any legal rights to inspect goods or obtain a remedy for defective, incorrect, or misdescribed items.

We aim to review return requests fairly and communicate any required next steps clearly.

For a standard change-of-mind return, the customer is normally responsible for return shipping, unless applicable law provides otherwise. Where an item arrives damaged, defective, or incorrect, return costs will be handled according to the circumstances and applicable law.

Once an eligible return is processed, approved refunds will generally be made to the original payment method unless another lawful arrangement is agreed.

The time for a refund to appear may depend on your bank or payment provider. Nothing in this section limits statutory refund rights or legally required timeframes.

Unless stated otherwise, prices on the Zivora Jewels website are displayed in United States Dollars (USD).

Prices and promotions can change, and occasional errors may need correction. Any changes that affect an existing order will be handled according to applicable law.

Shipping fees and relevant taxes will be displayed during checkout where required. International orders may also be subject to import duties, local taxes, or customs fees.

We aim for products to correspond to the descriptions and confirmed specifications provided at purchase.

To help preserve the appearance of your jewelry, avoid exposure to harsh chemicals, perfumes, unsuitable cleaning solutions, excessive moisture, and unnecessary impact. Store individual pieces carefully when not in use.

Any voluntary warranty, where specifically offered, may exclude ordinary wear, misuse, accidental damage, or unauthorized modifications. Such exclusions never override mandatory rights for goods that are faulty or not as described.

If you notice a quality concern, please report it as soon as reasonably possible, preferably within 14 days of delivery, so our team can assist promptly.

Orders are dispatched to the shipping address entered at checkout. Please confirm the accuracy of your delivery details before placing an order.

Estimated delivery may take approximately 7 to 14 days, depending on the destination, carrier service, customs procedures, and other shipping conditions. This is an estimate, not a guaranteed delivery date.

Weather disruptions, public holidays, high order volumes, customs checks, and transport interruptions can occasionally affect delivery schedules.

If a parcel is delayed, missing, damaged in transit, or undeliverable, please contact us so the circumstances can be reviewed and an appropriate remedy provided where required.

Payment is generally due at checkout unless a different arrangement is expressly offered.

The payment methods available for your order will be displayed during checkout. Transactions may be handled by independent payment service providers under their applicable terms and security processes.

If you experience a payment error or believe you have been charged incorrectly, please contact Zivora Jewels customer support with your order details.

Whether your question is about an order, a product detail, or a delivery concern, our support team welcomes the opportunity to help.

Customers are encouraged to report order-related concerns within 7 days of receipt where practical. This is a requested reporting period and does not restrict any legal rights.

Our team aims to respond to customer inquiries within 14 business days. Depending on the issue and applicable law, a resolution may include replacement, refund, or store credit where accepted by the customer.

When contacting us, please include your order number, a clear explanation, and relevant photographs if they will help us assess the issue.

We prefer to resolve concerns directly, respectfully, and as efficiently as possible. If you have a dispute relating to your purchase, please contact our customer support team first.

If we cannot reach a mutually acceptable resolution, an independent mediation or other dispute resolution process may be available where required or appropriate under applicable law.

Sometimes circumstances beyond reasonable control can interrupt normal operations. These may include severe weather, natural disasters, shipping disruptions, supply chain interruptions, governmental restrictions, or unexpected customs delays.

To the extent permitted by law, Zivora Jewels will not be liable for failures or delays caused solely by such events. We will make reasonable efforts to provide updates and assist customers if a significant disruption occurs.

These Terms & Conditions are interpreted under applicable law, subject to any mandatory consumer rights relevant to a customer's purchase or location.

Nothing in these terms is intended to exclude or limit rights that cannot legally be excluded or restricted.

Zivora Jewels may revise these Terms & Conditions when needed to reflect changes in our operations, service arrangements, or applicable legal requirements.

Updated wording will be made available on this page and will take effect in accordance with applicable law. We encourage customers to review the latest version before placing an order.