Privacy
Policy

When you shop at Zivora Jewels, create an account, or reach out for assistance, we may collect information needed to provide our jewelry products and customer services.

Information you share with us

• Your full name, email address, and contact number.
• Billing and shipping addresses used to complete an order.
• Products selected, order details, purchase history, and account preferences.
• Messages, reviews, or questions you choose to send to our team.
• Payment-related details required to confirm a transaction.

Payment card transactions may be handled by independent payment providers. Our intention is not to collect or store complete payment card numbers on our website servers.

When you visit our website, certain technical information may be collected automatically to keep the store working properly, understand site performance, and improve your shopping experience.

• Pages, collections, and product listings viewed.
• Approximate browsing times and interactions with website features.
• Device type, operating system, browser, and related technical settings.
• IP address and general website performance or diagnostic information.

Depending on the tools enabled on our website, this information may be collected through server logs, cookies, or similar technologies.

Cookies help support essential functions of our online store. They may also be used to remember preferences or understand how visitors use the website, depending on the technologies in place.

What cookies may help us do

• Keep items in your shopping cart and maintain checkout sessions.
• Remember selected preferences and relevant website settings.
• Support account sign-in and other essential store functions.
• Measure performance or website traffic when analytics tools are enabled.

You can adjust cookie settings in your browser and, where provided, through our website's cookie preference controls. Disabling essential cookies may prevent some shopping features from working correctly.

We use relevant personal information to manage your experience with Zivora Jewels and help fulfill the services you request.

• Process purchases, check orders, and arrange product delivery.
• Send order confirmations, tracking details, and other transaction-related updates.
• Respond to inquiries, handle returns, and support refund requests.
• Maintain customer accounts and shopping preferences where available.
• Improve the website, our jewelry collections, and customer support.
• Maintain records needed for accounting, fraud prevention, or legal obligations.
• Send collection news, special offers, or restock updates where you have chosen to receive them or where otherwise legally permitted.

You can opt out of promotional emails through the unsubscribe link in those messages. Order-related communications may still be necessary to fulfill an active purchase.

Protecting customer information is important to us. We aim to use reasonable technical and organizational safeguards to reduce the risk of unauthorized access, loss, misuse, or disclosure.

Payment processing may be carried out by specialized third-party providers using their own security controls. Access to personal information should be limited to people and providers who need it for legitimate store operations.

Our stated policy is not to sell customers' personal information. Information may, however, be shared with service providers as explained in the next section.

Please remember that no website, online transaction, or storage system can be guaranteed to be completely secure.

To operate Zivora Jewels, we may share relevant information with trusted providers who help deliver essential services. Only the information reasonably needed for a particular purpose should be shared.

• Payment processing: providers that help authorize and complete transactions.
• Shipping and logistics: couriers that handle parcels, tracking, and delivery.
• Email communications: services used for order updates and customer messages.
• Hosting and website support: providers that help operate and maintain the store.
• Analytics: tools that help us understand site performance, when enabled.
• Reviews and customer feedback: platforms that support these features, where used.

These third parties may handle information according to their own service terms and privacy obligations. We may also disclose information if legally required to do so.

Your rights regarding personal information depend on where you live and which data-protection rules apply. Subject to those rules, you may be able to:

• Ask whether we hold personal information about you and request access to it.
• Request correction of inaccurate or incomplete details.
• Request deletion or restriction of information in certain circumstances.
• Object to particular processing activities, where permitted.
• Withdraw consent when consent is the basis for using your information.
• Unsubscribe from marketing messages and adjust available cookie preferences.

Some records may need to be retained for orders, financial reporting, legal compliance, or dispute resolution. To make a privacy request, please use our Contact Us page.

Emails, contact-form submissions, and customer service messages may be stored so we can assist you, track order-related requests, and maintain relevant business records.

This information may help us resolve delivery concerns, investigate customer complaints, manage returns, and improve future support.

We aim to keep personal data only for as long as needed for the purpose it was collected or as required by applicable law. Actual retention periods can differ based on the type of information and relevant obligations.

Where appropriate, records are deleted, anonymized, or otherwise handled once they are no longer needed.

Zivora Jewels may revise this Privacy Policy as our website, services, technology, or legal obligations change.

Updates can address changes to the information we collect, how we use it, the service providers we rely upon, or the choices available to visitors and customers.

When a revised version is published, it will be available on this page. We encourage you to review this policy occasionally, especially before submitting new personal information.

If you would like to ask about this policy, make a privacy-related request, or raise a concern about information you have shared with us, our team welcomes your message.